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Chartplotter Charts Not Showing Options
Chris71
#1 Posted : Friday, January 27, 2017 4:52:36 AM
Rank: Member

Groups: Registered

Joined: 1/27/2017
Posts: 2
I have installed the chartplotter on my Mac, and all I have is a grey screen. I am unable to find how to register the software, or load the charts. When selecting a chart from the 'installed charts' menu, the screen zooms out, and back in, but doesn't display any chart, only grey outline.

I hasn't automatically asked me to register the software, and I cant find where to initiate the registration manually.

Any ideas?
Alex Sharples
#2 Posted : Friday, January 27, 2017 11:29:17 AM
Rank: Advanced Member

Groups: Moderators, Administrators, Registered

Joined: 3/5/2015
Posts: 33
If you have more than one screen attached to your mac sometimes the Activation windows does not show. Try unplugging any extra monitors and then restart the Plotter.

If you still can not see anything click on the RYA logo in the top left and select "Support Centre" from the menu. The activation window should pop up.
Chris71
#3 Posted : Friday, January 27, 2017 10:26:36 PM
Rank: Member

Groups: Registered

Joined: 1/27/2017
Posts: 2
Great, that worked, I unplugged my monitor and the activation screen appeared. (although by unplugging my thunderbolt cable meant I lost my internet, a quick switch to wifi sorted that out) now appears to be working fine.

Thanks your your knowledge and assistance.

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