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Renewal Options
Mitch
#1 Posted : Friday, February 26, 2016 11:37:22 AM
Rank: Member

Groups: Registered

Joined: 12/22/2012
Posts: 11
Hi,

I was trying to renew my licence with you and downloaded the latest version - I think - and now it seems my old version has disappeared along with my log data and now have no charts. When trying to renew on-line, I got an error message and have left feedback on the portal there too.

When renewing, I also want to purchase northern France which I understand is now available in the new version.

I would be grateful if you could have a look at my account and see if you can sort this out for me?

Many thanks
Mitch

AndyNibbs CHERSOFT
#2 Posted : Friday, February 26, 2016 1:25:50 PM
Rank: Advanced Member

Groups: Moderators, Administrators, Registered

Joined: 5/25/2011
Posts: 82
Location: Derbyshire, England
Hi Mitch,

Ok we've found the error alert email from our website relating to your renewal not working.

We'll just work out what the error means (!) and get back to you soon,

Andy
Andy Nibbs
Nuno Product Manager
CherSoft
AndyNibbs CHERSOFT
#3 Posted : Monday, February 29, 2016 4:58:10 AM
Rank: Advanced Member

Groups: Moderators, Administrators, Registered

Joined: 5/25/2011
Posts: 82
Location: Derbyshire, England
The result of this was that we found a slight corruption in Mitch's account which we've sorted out. We're going through and fixing up a few other user accounts with the same problem so it doesn't happen again.

Thanks for renewing Mitch.

Andy
Andy Nibbs
Nuno Product Manager
CherSoft
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